Compare AI Chatbots
Auto reply, keyword bot, AI chatbot, live chat or AI agent? See how the options differ and what to compare when you choose a provider. Now on WhatsApp, Telegram, Messenger and Instagram.
Channels
Reply on every channel your customers use
One AI Chatbot answers on WhatsApp, Telegram, Messenger and Instagram.
The number your customers already use. Prices, bookings and follow-up in seconds.
Telegram
Auto-reply for your Telegram bot, so customers get an answer at any hour.
Messenger
Answer messages sent to your Facebook Page, including from Facebook ads.
Reply to Instagram direct messages that come from posts, stories and ads.
Five ways to answer customers on WhatsApp
| Option | Understands free text | Replies 24/7 | Handles unexpected questions | Needs your team for every reply |
|---|---|---|---|---|
| WhatsApp Business auto reply | β No | β Partly | β No | β No |
| Keyword or menu bot | β No | β Yes | β No | β No |
| AI chatbot | β Yes | β Yes | β Yes | β No |
| Live chat team | β Yes | β No | β Yes | β Yes |
| AI agent (chatbot that also takes actions) | β Yes | β Yes | β Yes | β No |
The table is a general guide. Individual products differ, so test any provider with your own questions.
Compare providers
What to compare
Six points that decide how it works in daily use.
Languages
Does it follow English, Bahasa Malaysia, Chinese and mixed messages?
Handover
Can your team see the history and take over, and how are they notified?
Setup and upkeep
Who sets it up, and can you change answers yourself by typing?
Pricing
Setup, monthly, message and AI usage costs, and the currency.
Data and privacy
Where customer chats are stored and who has access.
Support
Who helps you improve it in the first month, and how fast.
How to run a fair comparison
Write down twenty real questions from your own chats, including a complaint, a price objection and a mixed-language message. Ask each provider to answer the same twenty. Score the answers for correctness, tone, language and what happens when it does not know.
Then compare the handover: who is notified, what they see, and how the chat returns to the bot. Finally ask for the total cost in writing. The best option is the one that scores well on your questions and has a clear price, not the one with the longest feature list.
Where Dreamztrack fits
The Dreamztrack AI Chatbot is an AI chatbot on WhatsApp that connects to functions that make it an AI agent for your business: AI Reply, AI Keyword Reply, Product AI, AI Follow Up and AI Google Calendar. See the AI Chatbot page and the checks on Best AI chatbot in Malaysia.
Frequently asked questions
What is the difference between a chatbot and an auto reply?
An auto reply sends the same fixed message to everyone. A chatbot reads the customer's message and replies to it.
What is the difference between an AI chatbot and an AI agent?
An AI chatbot replies. An AI agent also takes actions, such as booking, tagging a lead or alerting a manager.
Can I use a keyword bot together with an AI chatbot?
Yes. Keyword replies work well for narrow jobs such as sending a menu photo, beside an AI chatbot for real conversations.
Should I replace my team with a chatbot?
No. A chatbot handles the first reply and repeated questions so your team can focus on conversations that need judgement.
Learn more about our WhatsApp AI chatbot for Malaysian businesses.