AI Chatbot for Clinics and Healthcare
Clinics get the same questions all day: prices, opening hours, doctor availability and bookings. The chatbot answers them on WhatsApp at any hour and keeps the front desk free for patients in the room. Now on WhatsApp, Telegram, Messenger and Instagram.
See it in action
A day with the chatbot
At 9 pm a patient asks about a screening package. Without a chatbot the message waits until morning and the patient may book elsewhere. With the chatbot the patient gets the price range and a booked slot in two minutes, and the front desk starts the day with a confirmed list instead of an unread inbox.
Common questions
Questions customers ask you
The chatbot answers these in seconds, any time of day.
- How much is a consultation or a health screening?
- Is Dr. Lim available this Saturday?
- Do you accept panel or insurance patients?
- Can I book an appointment for tomorrow morning?
- Where are you located and where can I park?
How it helps
How the chatbot helps
Built on the Dreamztrack AI Chatbot and AI functions.
Instant answers
Prices, hours, location and services, in the patient's language, day or night.
Booking made easy
Collects the preferred date and time and passes it to your front desk or calendar.
Reminders
Sends a polite reminder before the appointment so fewer patients miss it.
Safe by design
Shares general information only. Medical questions go to your staff, never to the chatbot.
Three languages
Replies in English, Bahasa Malaysia or Chinese, including mixed-language messages.
Hands over with full history
When a person is needed, your team takes the chat and sees everything the customer said.
Channels
Reply on every channel your customers use
One AI Chatbot answers on WhatsApp, Telegram, Messenger and Instagram.
The number your customers already use. Prices, bookings and follow-up in seconds.
Telegram
Auto-reply for your Telegram bot, so customers get an answer at any hour.
Messenger
Answer messages sent to your Facebook Page, including from Facebook ads.
Reply to Instagram direct messages that come from posts, stories and ads.
Not just an auto reply
Why an auto reply is not enough
Customers ask real questions. See how an AI chatbot differs from an auto reply or a button bot.
| Auto reply or button bot | Dreamztrack AI Chatbot | |
|---|---|---|
| Understanding | Only the options you built | Understands free typed messages in English, Bahasa Malaysia and Chinese |
| Unexpected questions | Dead end or a repeated menu | Answers from the information you gave it, and says it will check when unsure |
| Follow up | One fixed reply | Asks the next useful question, such as date, size or budget |
| Handover | Only when the customer gives up | Passes the chat to your team at the right time, with the full history |
How it works
From message to booking
Six steps, with no one watching the phone.
The message arrives
The customer writes to your WhatsApp number in their own words.
The AI understands it
It works out what the customer wants: a price, a booking, a product or a complaint.
It finds your answer
It uses the prices, services, hours and policies you gave it.
It replies naturally
A short reply in the customer's language, with a useful question.
It saves the lead
Name, phone number and needs are recorded for your team.
A person takes over
When the customer is ready, your team continues the same chat.
What to set up first
Give the chatbot these five things and it can answer most of your daily messages:
- Your consultation and screening prices
- Opening hours, public holiday hours and doctor schedules
- Which panels and insurance you accept
- Location, parking and how to find you
- What the chatbot must never answer: diagnosis, medicine and test results
Functions that work together
The chatbot works best with these Dreamztrack AI functions.
Start with your top 10 questions
Write down the ten questions customers ask most, add your price list and opening hours, and the chatbot is ready to answer. Improve it every week by typing. See the AI Chatbot page, Best AI chatbot in Malaysia and Compare AI chatbots.
Live in four steps
- Choose a plan and register. This takes a few minutes.
- Add your prices, opening hours, services and the ten most common questions. This takes one to two hours.
- Connect your WhatsApp number with our team's help.
- Test with your own questions, then go live the same day. Improve it every week by typing.
Also see
Beauty and Wellness · Property Agents · Online Shops · Education and Tuition · Home Services and Renovation · Car Workshops · Restaurants and Catering · Insurance and Finance · Fitness and Pilates · Pet Care and Grooming · Events and Workshops · Accounting and Business Services · Travel and Tour Agencies · Photography and Weddings
Frequently asked questions
Will the chatbot give medical advice?
No. It should only share general information such as prices and hours, and pass any medical question to your doctor or nurse.
Can it work with our appointment system?
It collects the booking details and your team confirms. With AI Google Calendar, bookings can also be kept in sync.
Do I need coding or technical knowledge?
No. You add your information by typing, and our team helps you start. Most businesses go live in about 15 minutes.
Which languages does it reply in?
English, Bahasa Malaysia and Chinese, and it follows the customer's language, including mixed messages.
What happens when the chatbot does not know the answer?
It says it will check and passes the chat to your team with the history, instead of guessing.
Can my team take over a chat at any time?
Yes. Your team can join any chat, and the chatbot steps back so the customer is never answered twice.
Want faster replies and more leads? See how an AI chatbot in Malaysia from Dreamztrack works.