AI Chatbot for Online Shops
Online sellers answer the same messages all day: is it available, what size, how much is delivery. The chatbot replies at once, sends the right photo and captures the order. Now on WhatsApp, Telegram, Messenger and Instagram.
See it in action
A day with the chatbot
A buyer asks about stock at 11 pm, gets the size and delivery answer at once, and places the order before she changes her mind. The next morning your team only confirms payment and packs.
Common questions
Questions customers ask you
The chatbot answers these in seconds, any time of day.
- Is this still in stock?
- What sizes and colours do you have?
- How much is delivery to Sabah or Sarawak?
- How long until it arrives?
- Can I get a discount if I buy two?
How it helps
How the chatbot helps
Built on the Dreamztrack AI Chatbot and AI functions.
Product answers
Price, size and stock from the products you add, up to about 500 with Product AI.
Photos at the right moment
Sends product photos and videos when a keyword appears.
Order capture
Collects name, address and items so your team only has to confirm.
Win back quiet buyers
AI Follow Up reminds customers who asked but did not order.
Three languages
Replies in English, Bahasa Malaysia or Chinese, including mixed-language messages.
Hands over with full history
When a person is needed, your team takes the chat and sees everything the customer said.
Channels
Reply on every channel your customers use
One AI Chatbot answers on WhatsApp, Telegram, Messenger and Instagram.
The number your customers already use. Prices, bookings and follow-up in seconds.
Telegram
Auto-reply for your Telegram bot, so customers get an answer at any hour.
Messenger
Answer messages sent to your Facebook Page, including from Facebook ads.
Reply to Instagram direct messages that come from posts, stories and ads.
Not just an auto reply
Why an auto reply is not enough
Customers ask real questions. See how an AI chatbot differs from an auto reply or a button bot.
| Auto reply or button bot | Dreamztrack AI Chatbot | |
|---|---|---|
| Understanding | Only the options you built | Understands free typed messages in English, Bahasa Malaysia and Chinese |
| Unexpected questions | Dead end or a repeated menu | Answers from the information you gave it, and says it will check when unsure |
| Follow up | One fixed reply | Asks the next useful question, such as date, size or budget |
| Handover | Only when the customer gives up | Passes the chat to your team at the right time, with the full history |
How it works
From message to booking
Six steps, with no one watching the phone.
The message arrives
The customer writes to your WhatsApp number in their own words.
The AI understands it
It works out what the customer wants: a price, a booking, a product or a complaint.
It finds your answer
It uses the prices, services, hours and policies you gave it.
It replies naturally
A short reply in the customer's language, with a useful question.
It saves the lead
Name, phone number and needs are recorded for your team.
A person takes over
When the customer is ready, your team continues the same chat.
What to set up first
Give the chatbot these five things and it can answer most of your daily messages:
- Products with price, sizes, colours and stock
- Delivery fees and times by region
- Payment methods and return policy
- Photos and videos to send for each product
- When to hand over to your team to confirm payment
Functions that work together
The chatbot works best with these Dreamztrack AI functions.
Start with your top 10 questions
Write down the ten questions customers ask most, add your price list and opening hours, and the chatbot is ready to answer. Improve it every week by typing. See the AI Chatbot page, Best AI chatbot in Malaysia and Compare AI chatbots.
Live in four steps
- Choose a plan and register. This takes a few minutes.
- Add your prices, opening hours, services and the ten most common questions. This takes one to two hours.
- Connect your WhatsApp number with our team's help.
- Test with your own questions, then go live the same day. Improve it every week by typing.
Also see
Clinics and Healthcare · Beauty and Wellness · Property Agents · Education and Tuition · Home Services and Renovation · Car Workshops · Restaurants and Catering · Insurance and Finance · Fitness and Pilates · Pet Care and Grooming · Events and Workshops · Accounting and Business Services · Travel and Tour Agencies · Photography and Weddings
Frequently asked questions
Can it handle hundreds of products?
Product AI supports up to about 500 products and recommends and quotes from them.
Can it take payment?
The chatbot collects the order details and your team confirms the payment method with the customer.
Do I need coding or technical knowledge?
No. You add your information by typing, and our team helps you start. Most businesses go live in about 15 minutes.
Which languages does it reply in?
English, Bahasa Malaysia and Chinese, and it follows the customer's language, including mixed messages.
What happens when the chatbot does not know the answer?
It says it will check and passes the chat to your team with the history, instead of guessing.
Can my team take over a chat at any time?
Yes. Your team can join any chat, and the chatbot steps back so the customer is never answered twice.
Want faster replies and more leads? See how an AI chatbot in Malaysia from Dreamztrack works.