How to Send Catalogue to Customer Quickly on WhatsApp

Respond quickly without losing the customer’s attention

The Times of India reports that Apple has warned AI is not immune to attacks by AI agents, which may send communications. For Malaysian businesses, the practical question is how to use AI carefully while still helping customers quickly: set up Product AI to recommend products and quote when people ask on WhatsApp, rather than making them wait while you look for catalogue details.

How to send catalogue details quickly on WhatsApp

A product catalog chatbot can help customers get relevant options without asking your team to search through a long list each time. DREAMZTRACK Product AI supports up to about 500 products and recommends products and quotes automatically.

1. Add your products: Put the products you want Product AI to handle into DREAMZTRACK.
2. Let Product AI respond: When a customer asks about your products on WhatsApp, it can recommend options and quote automatically.
3. Continue the conversation: Use the customer’s response to guide the next part of the sales conversation.

For example, a Malaysian fashion retailer can add its product range so a shopper asking what is available can receive relevant recommendations. A wholesaler can use the same approach to respond to buyers asking about product options.

See how DREAMZTRACK Product AI works.

Set up send catalogue replies around your product range

Start with the products customers commonly ask about, then add the rest of the range you want Product AI to cover, up to about 500 products. This gives the system product information to work with when it recommends options and quotes.

Think about the kinds of questions your customers ask. A homeware retailer may get questions about different products, while a service business may receive enquiries about the services it offers. Add the relevant items to Product AI so it can support those product enquiries.

If changing stock is part of your process, see what integrations are needed for catalogue stock updates. The article can help you consider stock updates alongside your catalogue workflow.

From a fast answer to the next customer step

A quick recommendation is the start of the customer journey, not always the end. If the customer needs more help, AI Reply can respond based on the stage the customer is at, rather than acting like a keyword-only robot.

If someone goes quiet after receiving product information, AI Follow Up can follow up with customers who have stopped replying, so your team does not have to remember each quiet conversation.

You can also use AI Keyword Reply to send a voice note, photo or video automatically when a customer mentions a keyword. This can support the conversation when a customer asks for a particular kind of information.

Start using Product AI for WhatsApp product enquiries

When customers wait for product details, they may move on before your team replies. Set up the products you want DREAMZTRACK Product AI to handle, then let it recommend options and quote automatically as part of your WhatsApp customer conversation.

Start with DREAMZTRACK Product AI or ask the DREAMZTRACK team for a demo.