How to Auto Send Photo When a Customer Asks About Price

Why a quick photo reply matters when customers ask about price

A customer asking about price may also need to see the product, package or finish before deciding. If they have to wait for a photo, they may lose interest or move on to another seller. A relevant image gives them useful context alongside your price information.

For a Malaysian furniture shop, that could be a photo of the sofa model a customer asks about. A salon might share an image of a treatment option, while a renovation business could show a finish or material. With DREAMZTRACK, you can set up a whatsapp auto send image response for a keyword the customer mentions.

How to auto send photo for a price enquiry

DREAMZTRACK AI Keyword Reply sends a voice note, photo or video automatically when a customer mentions a keyword. Set up the reply around the questions customers already ask, so the image matches the enquiry.

1. Choose a customer keyword. Use a phrase customers are likely to mention when asking about price, such as the name of a product or service.
2. Choose the relevant photo. Select an image that helps explain what the customer is asking about, such as a product model, service option or available finish.
3. Set the keyword reply. Connect that keyword with the photo response in DREAMZTRACK AI Keyword Reply.
4. Review the customer journey. Make sure the image supports the information you want the customer to consider next.

Once set up, when a customer mentions the matching keyword, DREAMZTRACK automatically sends the selected photo. For more on the trigger and approval options, read Auto Send Photo to Customers: Compare Triggers and Approval Controls.

Make the photo part of a helpful price conversation

A photo is a useful first response, but the customer may still need product recommendations or a quote. If you sell products, Product AI can use the products you add to recommend items and quote automatically, for up to about 500 products. This helps connect the image they receive with the product choices they may want to explore.

For broader conversations, AI Reply recognises which stage a customer is at, rather than acting only as a keyword robot. That can help the conversation move from an initial price question towards the customer's next decision.

If you want to refine the AI's instructions as your business needs change, Text AI Edit Instruction lets you change or improve those instructions by typing, without needing the back office.

Continue the journey after the photo is sent

After seeing the image and price details, a customer may need time to decide. If they go quiet, AI Follow Up follows up with customers who have stopped responding, so you do not have to remember each conversation yourself.

This creates a more connected journey: the keyword reply sends the photo, product information can help answer the next question, and follow-up can continue the conversation when the customer is ready. To learn how the WhatsApp version works, see How to Auto Send Photo to Customers on WhatsApp.

Start using DREAMZTRACK AI Keyword Reply to set up a photo response for a price-related keyword, or ask the DREAMZTRACK team for a demo.

Learn more about our WhatsApp AI chatbot for Malaysian businesses.