How to Set Up Auto Send Photo for Customers

Turn slow replies into a useful first response

When a customer asks for a menu, product image or service details, a delayed reply can interrupt their interest. With auto send photo in DREAMZTRACK, you set a keyword and the media to send when a customer mentions it. The customer gets a relevant response without waiting for someone to notice the message.

For example, a Malaysian bakery could set a keyword such as “cake menu” and choose a menu image to send. The same feature can send a voice note or video instead, depending on the response you prepare. See how to auto send photo and video to customers by keyword for more examples.

Set up auto send photo in DREAMZTRACK

Start with one question customers regularly ask, then build the reply around what they need next.

1. Choose a keyword. Use a word or phrase customers are likely to mention, such as a product name or “menu”.
2. Select the media reply. Set the photo, voice note or video that should be sent when the keyword is mentioned.
3. Make the response relevant. Match the media to the question. A customer asking about a product should receive its image or other useful details, not unrelated content.
4. Plan the next step. Consider what the customer may ask after seeing the media, such as product options, a quote or a booking question.

That is the basic setup for a WhatsApp keyword auto reply: a customer mentions the keyword, and the prepared media is sent automatically. Learn more about DREAMZTRACK AI Keyword Reply and sending photos to customers on WhatsApp.

Connect the media reply to the next customer question

A photo can help a customer understand what you offer, but they may still need a recommendation or a quote. If your business has products to explain, Product AI can recommend and quote automatically for a catalogue of up to about 500 products. This gives the customer a path from seeing an item to asking what suits them.

For conversations that move beyond a single keyword, AI Reply can recognise which stage the customer is at, rather than responding like a keyword-only bot. You can also read how to send a photo when a customer asks about price for a related enquiry example.

Follow up when the customer stops responding

After receiving a photo or product answer, a customer may pause before deciding. That is where the journey can continue: AI Follow Up follows up with customers who have gone quiet, so you do not have to remember each conversation yourself.

Review which keyword should trigger each media reply and what information customers need after it. For more guidance on triggers and approval controls, see the comparison of auto-send triggers and approval controls.

Start with one customer question

Choose a common enquiry, set its keyword and matching media in DREAMZTRACK, then build the next customer step around the questions that follow. Start using AI Keyword Reply or ask DREAMZTRACK for a demo to see how this can fit your customer conversations.

Learn more about our WhatsApp AI chatbot for Malaysian businesses.